Shark Matrix Plus 2-in-1 Robot Vacuum & Sonic Mop, Home Mapping, HEPA Bagless Self Empty Base with 30-Day Capacity, CleanEdge, for Pet Hair, WiFi, UR2650WS (Renewed)
Price: $289.00 - $149.99 (as of Oct 06, 2026 11:15:39 UTC – Details)
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Customers say
Customers find the robotic vacuum easy to set up and use, with good mapping capabilities and quiet operation. However, the cleaning performance and functionality receive mixed reviews – while some say it does the job well, others note it's not as effective as a manual vacuum and the mop feature doesn't work. Moreover, the battery life is concerning as it drains quickly and doesn't hold a charge, and customers report durability issues with the device breaking on first use and getting stuck frequently.
AI Generated from the text of customer reviews Generated from the text of customer reviews
Customers have mixed opinions about the cleaning performance of the robot vacuum, with some finding it amazing and loving it, while others describe it as terrible.
"I love it. Does a great job cleaning up cat hair and liter that gets tracked out of the box. The mopping is a nice addition but not used all the time."Read more
"Garbage!!! They send it still connected to the original network. It is sitting in my house like a dead log…."Read more
"This vacuum is amazing!!! I have a dog that sheds terribly and this little vac cleans up his hair so well. It’s durable with low noise…."Read more
"It ran once and then stopped working altogether. Very disappointed and when I tried to return the item for a refund, I was told all sales are final…."Read more
Customers have mixed experiences with the robot vacuum's functionality, with some saying it does the job well and the mop function works great, while others report that it doesn't function properly.
"Did not work. Seller was not helpful at all."Read more
"…Easy set up & works great. I absolutely love all Shark cleaning products…."Read more
"…American outlet. I'm completely disappointed bc the mop feature does not work. I've had it since the 20th of August this year…."Read more
"…I can tell my robot to vacuum the house or a room and it's done. It also mops!! Also, the price was good!"Read more
Customers have mixed experiences with the robot vacuum's mapping capabilities, with some finding it insanely good and easy to figure out, while others report issues with inaccurate mapping.
"…What's in the literature is right, it maps your house so you can select each room individually or do the entire house…."Read more
"…it telling me that the reservoir is empty but it is not as full seems to get lost sometimes trying to find its way back and just runs in circles but…"Read more
"…I get up to a clean floor. It mapped out my house and works well even in corners. Very quiet and doesnt wake anyone up. Well worth the money!"Read more
"Product simply unusable. Takes forever to map the house, then completely ignores what it finds…."Read more
Customers report durability issues with the vacuum cleaner, noting that it breaks on first use and doesn't last long.
"Broken. The connectors were broken so it cannot charge. I have a new one, i purchased 6 months ago, and I placed this one on the dock…."Read more
"…Within a month thew dust bin broke, and refuses to stay clipped in. I had to rig it with a 3D printed clip, which still didn't work…."Read more
"My first purchase, amazing product but only lasted about less than 6 months ware and tear from our 3 shepherds hair and debree they pick up from the…"Read more
"The bottom wheel came out after the 1st explorer then the battery is only lasting 10 minutes then takes hours to charge can’t return the item so be…"Read more
Customers report issues with the robot vacuum getting stuck, with one customer noting it tends to stay about an inch away from walls, while another mentions the mop pad bouncing up and down.
"Noisy, gets stuck everywhere or knocks everything over. Asked for refund and they haggled with me. Only got half"Read more
"…But it gets stuck a lot, sometimes on nothing at all. It doesn’t do well with pet hair or suctioning up after the first few runs."Read more
"…Always says it's out of fluid when it's not. And gets stuck every time. I can't return it either. I'm stuck with junk. Thanks."Read more
"…It rarely gets stuck because the wheels are sturdy and the on-board radar steers clear of obstacles…."Read more
I will let you in on my secret 🤫 . We have several Great Pyrenees dogs. Which means TONS of dog hair and muddy paw prints 🐾 ! Whenever we have guest who come over, they always ask us “how can you have so many large dogs and I don’t see dog hair or paw prints?” My secret is this… I currently have two shark robot vacuum cleaners. One (purchased it refurbished) just vacuums with a 30 day storage tank. I have had that one now going on 5 years with no problems. But it is slowly dying. I purchased this one (also refurbished). And I got it for less than a price of an upright vacuum cleaner 🤯 . I also purchased an extended warranty for three years (ALWAYS buy extended warranties when you buy refurbished). So if there is any issues, it can be returned and replaced with a new one. Refurbished is always the best way to go in my opinion. I get it cheaper than brand new. And for a very inexpensive ad on, I always purchased the extended warranty. So if it does have problems, it is no problem. I get a new one. I wanted one that can mop the dog paw prints on my floors. I give it four stars because you have to fill the small tank on the vacuum cleaner itself. It is not one of the larger shark vacuum/mop cleaners with a tank as a reservoir. That is why I give it 4.5 stars instead of five. Because you have to fill that small tank that is attached to the vacuum cleaner itself. But with that in mind. I love this vacuum cleaner! Pros- It sweeps wonderfully and gets most of the dog hair. And it does a fantastic job mopping. It actually can sense the muddy paw prints and any spills new and or old on our kitchen floor. My husband is rather clumsy, sometimes when carrying his cup of coffee. And often times I will see coffee spills That have already dried because he doesn’t realize he spills his coffee. It is not loud. Definitely quieter than an upright vacuum cleaner. It is programmable so you can set it to sweep at certain times (remember I have two of the shark robot vacuum cleaners. So I program one to sweep in the morning and one to sweep in the evening time, DAILY). If you use the app for the shark robot vacuum. You can program areas you do not want the vacuum to mop. Such as rugs. You can also program no go zones. If you do not want your shark robot vacuum cleaner to clean in certain areas. The shark robot vacuum/mop has a 30 day reservoir for self emptying of the dirt. Cons- it has a small tank that you have to fill that attaches to the robot vacuum cleaner itself for mopping. You cannot program it to mop only on certain days or times. You can only program it to vacuum at certain days and times. You must manually go into the app and hit the mop button and the room you want it to go into to mop. If the mop pad is on, it has trouble docking. Because the mop pad does raise it a little higher, so it does not hit the census correctly. Therefore, you must take the mop pad off before you dock it. To me that is not really a problem or issue because I don’t like to leave a wet mop pad sitting in the dock area anyways. When my old shark vacuum cleaner does die. I will definitely purchase another refurbished one. Refurbished is the way to go. Why pay full price when you can get one that is certified for less than an upright vacuum cleaner 👍😁👍. Purchase the extended warranty so if you do have problems with the refurbished vacuum cleaner. It is easily replaced With a new one or new parts will be sent to you.
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I will let you in on my secret 🤫 . We have several Great Pyrenees dogs. Which means TONS of dog hair and muddy paw prints 🐾 ! Whenever we have guest who come over, they always ask us “how can you have so many large dogs and I don’t see dog hair or paw prints?” My secret is this…
I currently have two shark robot vacuum cleaners. One (purchased it refurbished) just vacuums with a 30 day storage tank. I have had that one now going on 5 years with no problems. But it is slowly dying.
I purchased this one (also refurbished). And I got it for less than a price of an upright vacuum cleaner 🤯 . I also purchased an extended warranty for three years (ALWAYS buy extended warranties when you buy refurbished). So if there is any issues, it can be returned and replaced with a new one. Refurbished is always the best way to go in my opinion. I get it cheaper than brand new. And for a very inexpensive ad on, I always purchased the extended warranty. So if it does have problems, it is no problem. I get a new one.
I wanted one that can mop the dog paw prints on my floors. I give it four stars because you have to fill the small tank on the vacuum cleaner itself. It is not one of the larger shark vacuum/mop cleaners with a tank as a reservoir. That is why I give it 4.5 stars instead of five. Because you have to fill that small tank that is attached to the vacuum cleaner itself. But with that in mind. I love this vacuum cleaner!
Pros- It sweeps wonderfully and gets most of the dog hair. And it does a fantastic job mopping. It actually can sense the muddy paw prints and any spills new and or old on our kitchen floor. My husband is rather clumsy, sometimes when carrying his cup of coffee. And often times I will see coffee spills That have already dried because he doesn’t realize he spills his coffee.
It is not loud. Definitely quieter than an upright vacuum cleaner.
It is programmable so you can set it to sweep at certain times (remember I have two of the shark robot vacuum cleaners. So I program one to sweep in the morning and one to sweep in the evening time, DAILY).
If you use the app for the shark robot vacuum. You can program areas you do not want the vacuum to mop. Such as rugs. You can also program no go zones. If you do not want your shark robot vacuum cleaner to clean in certain areas.
The shark robot vacuum/mop has a 30 day reservoir for self emptying of the dirt.
Cons- it has a small tank that you have to fill that attaches to the robot vacuum cleaner itself for mopping.
You cannot program it to mop only on certain days or times. You can only program it to vacuum at certain days and times. You must manually go into the app and hit the mop button and the room you want it to go into to mop.
If the mop pad is on, it has trouble docking. Because the mop pad does raise it a little higher, so it does not hit the census correctly. Therefore, you must take the mop pad off before you dock it. To me that is not really a problem or issue because I don’t like to leave a wet mop pad sitting in the dock area anyways.
When my old shark vacuum cleaner does die. I will definitely purchase another refurbished one. Refurbished is the way to go. Why pay full price when you can get one that is certified for less than an upright vacuum cleaner 👍😁👍. Purchase the extended warranty so if you do have problems with the refurbished vacuum cleaner. It is easily replaced With a new one or new parts will be sent to you.
I will let you in on my secret 🤫 . We have several Great Pyrenees dogs. Which means TONS of dog hair and muddy paw prints 🐾 ! Whenever we have guest who come over, they always ask us “how can you have so many large dogs and I don’t see dog hair or paw prints?” My secret is this…
I currently have two shark robot vacuum cleaners. One (purchased it refurbished) just vacuums with a 30 day storage tank. I have had that one now going on 5 years with no problems. But it is slowly dying.
I purchased this one (also refurbished). And I got it for less than a price of an upright vacuum cleaner 🤯 . I also purchased an extended warranty for three years (ALWAYS buy extended warranties when you buy refurbished). So if there is any issues, it can be returned and replaced with a new one. Refurbished is always the best way to go in my opinion. I get it cheaper than brand new. And for a very inexpensive ad on, I always purchased the extended warranty. So if it does have problems, it is no problem. I get a new one.
I wanted one that can mop the dog paw prints on my floors. I give it four stars because you have to fill the small tank on the vacuum cleaner itself. It is not one of the larger shark vacuum/mop cleaners with a tank as a reservoir. That is why I give it 4.5 stars instead of five. Because you have to fill that small tank that is attached to the vacuum cleaner itself. But with that in mind. I love this vacuum cleaner!
Pros- It sweeps wonderfully and gets most of the dog hair. And it does a fantastic job mopping. It actually can sense the muddy paw prints and any spills new and or old on our kitchen floor. My husband is rather clumsy, sometimes when carrying his cup of coffee. And often times I will see coffee spills That have already dried because he doesn’t realize he spills his coffee.
It is not loud. Definitely quieter than an upright vacuum cleaner.
It is programmable so you can set it to sweep at certain times (remember I have two of the shark robot vacuum cleaners. So I program one to sweep in the morning and one to sweep in the evening time, DAILY).
If you use the app for the shark robot vacuum. You can program areas you do not want the vacuum to mop. Such as rugs. You can also program no go zones. If you do not want your shark robot vacuum cleaner to clean in certain areas.
The shark robot vacuum/mop has a 30 day reservoir for self emptying of the dirt.
Cons- it has a small tank that you have to fill that attaches to the robot vacuum cleaner itself for mopping.
You cannot program it to mop only on certain days or times. You can only program it to vacuum at certain days and times. You must manually go into the app and hit the mop button and the room you want it to go into to mop.
If the mop pad is on, it has trouble docking. Because the mop pad does raise it a little higher, so it does not hit the census correctly. Therefore, you must take the mop pad off before you dock it. To me that is not really a problem or issue because I don’t like to leave a wet mop pad sitting in the dock area anyways.
When my old shark vacuum cleaner does die. I will definitely purchase another refurbished one. Refurbished is the way to go. Why pay full price when you can get one that is certified for less than an upright vacuum cleaner 👍😁👍. Purchase the extended warranty so if you do have problems with the refurbished vacuum cleaner. It is easily replaced With a new one or new parts will be sent to you.
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It may just be mine, but this vacuum sucks. literally. Within 3 months it has failed to many times to count, the mop system is of very poor quality. When it does work it is not bad, but when it does not, it fails to do anything. Within a month thew dust bin broke, and refuses to stay clipped in. I had to rig it with a 3D printed clip, which still didn't work. The mop reservoir also sucks. Around this time, the mop reservoir seals broke, and started leaking. The mop also had its clips break, which means it would not stay in place. The connection of the app also doesn't help this as it consistently disconnects from the internet and the app. The app also does not tell me where the vacuum is, nor does it tell me the work it has done. When it does which is after it has finished, it says it did everything, but this is BS. Do not buy this, it is not worth the headache.
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As an incomplete quadriplegic, vacuuming is incredibly difficult for me.
I'm in a three story row home. So three stories of vacuuming…with a very long haired hairy service dog to help me through my daily life. And he's nearly retirement age, so I'm about to have two when the one taking over for him comes.
My wheelchairs pick up everything. And it's not like you can exactly "take your shoes off" as a wheelchair user. Between me and the dog, daily battle to keep laminate and hardwood floors from being a disaster!
So I got this little helper. And OMG, she's my new bestie!! She mops actively, not just dragging the wet pad behind her like the others. Her dustbin is large enough to finish one floor before she's got to empty. The mapping is insanely good compared to the one I got in 2024.
My only b*tch about it is no multi-flooe mapping like some of the other ones have. So I have to pack her and the base, two trips, in my backpack to get her between floors and then delete the map from the floor she was on and send her on a new mapping quest for each floor each day. But I'd rather that than wear myself out every day trying to do the same thing she does. I see patients remotely, so I just have her clean one level and move her to another between patients every day.
No problem with battery life, she's never once tangled even with shed dog hair that's close to a foot long, and she's only knocked down one very precariously place forearm crutch.
The bin is bagless, thank goodness! It does sound like a small jet firing up on a carrier deck, but that's less than 15 seconds. Oh, and the first few times she empties there's a kind of chemical/plastic smell but then it starts to dissipate to nothing after a few times.
We're actually going to get one for each floor, just haven't gotten around to it just yet.
Definitely recommend.
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I was skeptical purchasing a refurbished robot. The reviews scared me. I went for it anyways as I have always wanted to try out a robot vacuum and mop, but didn’t want to spend upwards of 300+$. Arrived in a brown box repacked but all parts replaced with new parts. Machine had a couple of scuffs but looked practically brand new. I plugged it into the wall and you will have to download a manual. Followed the instructions to get it on its dock and it started charging. 3 hours later was ready to map the house. Do have to download app and ask it to remap. Remapped house in 15 mins and map was perfect. This thing doesn’t nitty gritty clean ur floors but if you want something to use in between ur normally weekly cleans this would be perfect for you. It is no where close to the loudness of a vacuum. Would recommend this to anyone.
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Easy to setup, clean modern look, the vacuum works great, the mapping is acceptable, seems to resist getting stuck well, despite what another review mentioned, it does come with the self emptying dust bin. I’m not incredibly impressed with the mop function because the reservoir could be bigger, and I’d prefer a more aggressive scrub. Overall I’m happy with the purchase.
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I purchased this Shark robot vacuum in Refurbished Excellent condition. The unit looked relatively good cosmetically, but that was where the "excellent" condition ended.
When I began using it, I discovered that there was already water inside the unit. It discharged a significant amount of water onto my floor, continued leaking, and did not function properly. Even more concerning, during the self emptying cycle there was a noticeable burning smell. I stopped using it because I was concerned about continuing to operate an electrical appliance that was leaking water and producing a burning odor.
Amazon Renewed describes these products as inspected, tested, cleaned, and refurbished as necessary to be fully functional. Based on the condition and behavior of the unit I received, I do not understand how this particular vacuum could have passed that level of inspection and testing.
A refurbished product may show some cosmetic wear, and I was prepared for that. I was not prepared for a vacuum containing water, leaking during operation, malfunctioning, and producing a burning smell.
My experience with this unit was unacceptable, and I would not recommend purchasing it in refurbished condition based on what I received.
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I've wanted a robot vacuum for a long time, but wasn't ready to make the investment and didn't want to get a cheap one just to have it. I found this one refurbished, so I went for it. It has *changed my life.* Clean floors make the whole place feel cleaner, but it's one of my least favorite cleaning tasks — now I clean my floors twice a week, and my home has honestly never felt cleaner.
It vacuums better than it mops, in my opinion, and it's certainly not designed for huge spills or tough dirt, but it manages long hair and cat fur very well. It has three power settings for the vacuum. The highest is definitely loud, but still a lot quieter than my regular vacuum. On its lowest setting, I occasionally have to check and make sure it's still running because it's so quiet.
I had never used a robot vacuum before, so I had a lot to learn and get used to with this one. The map it makes looks weird in the app, but you can trust that the vacuum knows what its doing. If you watch it while it's working, you'll think it's broken because it looks like it misses dirt and then moves to a different part of the room — but again, just trust it to get the job done, because it will.
I might have missed some instructional material from the packaging because it was refurbished, so it took me a while to figure out how to set it up properly and how to use it right — I didn't realize you have to take the mop pad off if you want it to only vacuum, for example. I had to look up quite a bit but now I feel confident in it.
The on-board dirt bin is pretty small. It always has to go empty the bin when it's about 80% done with my one-bedroom apartment. I don't really mind that, but I do wish the app would tell you what it's doing instead of just "returning to dock." That was very confusing the first couple of times because I thought it was ending the cleaning cycle with one room left to go. Luckily it comes back out and starts right where it left off after it empties the bin.
Likewise, the mop liquid container is small, and I have to refill it mid-mop. Again, I wish it were more communicative about what's happening, but the small containers don't make me drop the rating.
Overall: This is great if you want a robot vacuum with a deep discount. You won't regret the purchase, especially at this price.
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Disappointed. My base model Eufy that bounces off everything and doesn't map does a WAY better job at cleaning than this. I do like the mapping in general, though it took a lot of tweaking to get the no-go zones correct. It refuses to go under the lip of my kitchen cabinets even though there is clearance, and it tends to stay about an inch away from walls. High suction doesn't seem to be any different than the normal suction as it still leaves kitty litter all over. It's double the noise level of the Eufy. The mop function is an absolute joke. It only wets the very edge of the mop pad, and the mop pad just bounces up and down so it's not actually doing much of anything. I thought I could rely on shark since it's always been a great brand for me, but I honestly wish I had just bought a second basic Eufy instead.
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Product Summary: Shark Matrix Plus 2-in-1 Robot Vacuum & Sonic Mop, Home Mapping, HEPA Bagless Self Empty Base with 30-Day Capacity, CleanEdge, for Pet Hair, WiFi, UR2650WS (Renewed)
From Amazon Renewed INCREDIBLE SUCTION AND SONIC MOPPING: First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. NO SPOTS MISSED: With Matrix Clean, the robotic vacuum cleans in a precision matrix grid taking multiple passes over dirt and debris delivering 30% better carpet cleaning*(*vs. RV2610WD single pass tested on level loop sand). CLEANS EDGES & CORNERS: CleanEdge Detect uses blasts of air and corner recognition to remove debris from edges and corners pulling the debris into the cleaning path for 50% better edge cleaning* (*vs RV2610WD with CleanEdge turned off). HEPA FILTRATION & ANTI ALLERGEN SEAL: True HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns) in the base. IT EMPTIES & CHARGES ITSELF: Holds up to 30 days of dirt and debris. The bagless base doesn’t require any additional purchase of disposal bags, and with Recharge & Resume, robot automatically will recharge and pick up cleaning where it left off. TACKLE STUCK ON STAINS: Sonic Mopping scrubs hard floors 100x per minute and for extra deep cleaning initiate Matrix Mop in the app to get 50% better stain cleaning in targeted zones (vs. RV2001WD, modified IEC 62885-6). SELF-CLEANING BRUSHROLL: Digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home – engineered to pick up more hair and is anti-hair wrap. PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home. PERFECT FOR HOMES WITH PETS: With powerful suction, sonic mopping, and Shark’s self-cleaning brushroll, the robot picks up pet hair and eliminates stuck-on pet messes with ease. WHAT’S INCLUDED: Shark Matrix Plus 2-in-1 Robot, HEPA Self-Empty Base, 1 Filter, 1 Side Brush, 2 Microfiber Reusable Mopping Pads, Sample-Size VACMOP Cleaning Solution.
Customers find the robotic vacuum easy to set up and use, with good mapping capabilities and quiet operation. However, the cleaning performance and functionality receive mixed reviews – while some say it does the job well, others note it’s not as effective as a manual vacuum and the mop feature doesn’t work. Moreover, the battery life is concerning as it drains quickly and doesn’t hold a charge, and customers report durability issues with the device breaking on first use and getting stuck frequently.
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